Terms and Conditions

Laineys Millinery Terms and Conditions

Welcome to Lainey’s Millinery, I am the designer and creator of all headpieces at Lainey's Millinery. Specialising in Fascinators & Hatinators for Bridal, Christenings, Weddings, Race Days, Garden Parties and Funerals. Every Hat Piece is as Individual as You Are.

Based in Gillingham and showcasing in surrounding areas. (Details can be found on Lainey's Facebook Page, "Laineys Millinery Fascinators/Hatinators"

If you have any enquiries regarding any of my products or services, please do not hesitate to contact: Telephone: +447496332273 email: [email protected] webpage: https://laineysmillinery.com or through the Facebook Page: Laineys Millinery fascinators/hatinators

Products. Products or services may be available exclusively online through Laineys website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
every effort to display as accurately as possible the colours and images of our products that appear at the workshop. We cannot guarantee that your phone/computer monitor's display of any colour will be accurate.

You can request a colour swatch prior to placing your order on the products held in store but cannot guarantee exact match when having to order new stock in as the products to not carry a colour match code.

Laineys Millinery Headpieces are not waterproof and should never be worn in the rain or snow, or highly moisturised environment. Laineys Millinery will not be responsible if your headpieces become damaged by weather, or the environment. Laineys Millinery can not guarantee that the colour dye in materials, will stay fixed under any of the points set out above.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. .
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

Billing and Account Information You agree to provide current, complete, and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

The Service and Prices for products are subject to change without notice.
We reserve the right at any time discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Timings of Delivery

Once Lainey’s receive payment for your order, Your order will be ready to collect by a prior appointment confirmed in a text/email.

Shipping within UK

Lainey’s Millinery delivers hats via the Royal Mail. Next Day Special Delivery service is available, and costing will be at the current Royal Mail pricing. All packages must be signed for. Post and Packaging for each hat ordered will be based on the size of the parcel.

Laineys cannot leave packages in a safe place all parcels must be signed for.

Returns unavailable due signatory: to

If Royal Mail are unable to deliver due to the unavailability of a signature, the package is not collected from a Royal Mail sorting office or an alternative time is not arranged with Royal Mail for re-delivery, then an additional charge for postage will be levied (once the original package is returned to us) and re-dispatched.

Shipping worldwide

International shipping costs vary depending on the country and also the size and weight of hat. It is usually around £30 within Europe and up to £70 worldwide but please contact us for an exact quote. All relevant import taxes and duties must be paid by you when the item is delivered.

Returns Lainey’s takes pride in the design and quality of all creations and laineys policy is all products supplied reach you in perfect condition. I am happy to offer an exchange or refund, provided a request is in writing within the terms listed below. Headpieces that are purchased from Laineys can be returned or exchange within 14 days from when you received them with proof of purchase. The purchaser is responsible for all Post and Packaging costs. The Headpiece must be in perfect condition The items need to be returned unworn and in the same condition you received them, with their original tags still attached along with proof of purchase. (See below for custom made items.)

It is your responsibility to ensure the goods arrive back within the agreed time, we recommend royal mails special delivery. Refunds will not be given for headpieces that arrive back late. No refunds will be given if you fail to return any items within the agreed time frame. Before returning any items, please email Laineys, we can then look out for your return.

Laineys do not refund on any item that has been custom made / bespoke to your requirements. Although Laineys will happily make slight adjustments to the embellishments within the original order placed.

No Returns on Deposits that has been taken against Custom Made /Bespoke to your requirements.

If you have had a hat trimmed with additional feathers etc, or additional accessories then the cost between £10 – £25 will be deducted from your refund.

We are unable to offer any exchanges or refunds on items that have been worn, marked or damaged or that are not in their undamaged original packaging. Any agreed refund will be issued back to you in the original format that the purchase was made, within 5 days of the agreed refund. This refund will include the full value of the items returned, including UK taxes, but excluding Post and Packaging

Please contact Laineys at [email protected] for any further information This policy does not affect your statutory rights.

Returns Address: Laineys, Millinery 20 The Chase Gillingham Kent ME8 6AG. Laineys will confirm receipt of goods received.

Refunds. Refunds will be credited to the original format of purchase. Laineys are unable to refund costs of postage and packaging.

Exchange Costs You will be eligible to pay a new postage and packaging cost when exchanging a product,

Materials. Laineys holds no responsibilities for materials used from suppliers

Distance Selling Regulations Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with jesscollettmilliner.com at any time within the seven working days of the day after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven-day cooling off period please notify us in writing by email [email protected] or post before the enquiry of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging and tags. If Laineys receive notice of your cancellation of this within the seven-day cooling off period, Laineys will refund the purchase price for the item together with any postage charge.

Made to order or customised goods are exempt from this cancellation right.

Please be aware this is not the full text of Distance Selling and Laineys advises you to read if full all your rights.

Privacy Policy

Laineys Millinery will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). By visiting Laineys Millinery online you are accepting the practises of Privacy Policies and the terms and conditions.Laineys Millinery conform to the requirements of the Data Protection Act, 1998. Information provided voluntarily by you. For example, when you register for information or make a purchase.
Information that you provide when you communicate with us by any means.
We do not store credit card details, nor do we share customer details with any 3rd parties

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

All queries relating to any company policies should be sent to: Laineys Millinery, 20 The Chase, Gillingham Kent ME8 6AG

Who do I contact if I have a complaint?

Laineysoperate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Laineys at [email protected]

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